Visitor
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2 Messages
Ethernet Port 4 on XB8 is slow.
Hello - I have a 2 gig plan. WiFi works fine and Ethernet ports 1-3 run at 1 gig speeds. However Ethernet port 4, the only one rated for 2 gig speeds, has recently started outputting a max of 90mbps. I have a cat6 cable and my desktop is compatible with the 2 gig speeds. I have restarted the router and performed a factory reset. Ports 1-3 run at full 1 gig speeds, but port 4 is still slow. Appreciate any assistance, thanks!
Community Best Answer
user_uwwynl
Visitor
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2 Messages
15 hours ago
I swapped out my gateway at the store and that fixed the issue. I appreciate the help. Sorry for braking the code 🥺
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XfinityAmira
Official Employee
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5K Messages
22 hours ago
Hi @user_uwwynl, we appreciate you taking the time to reach out on our Xfinity Forum. We value you as a customer, and please know that my team is always here to support you. My team can definitely further look into and troubleshoot this with you. I see you have already sent us a direct message.
Please note that sending unsolicited direct messages is a violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast-verified employee responds and asks for a direct message to be sent, you can then proceed with doing so. This is just a heads-up for future reference, but we look forward to further assisting you via the Direct Message.
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EG
Expert
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121.2K Messages
22 hours ago
@user_uwwynl @XfinityAmira
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
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