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Monday, August 19th, 2024 9:35 PM

Ethernet not working?

Hello, 

Moved into an apartment, the apartment has an xfinity gateway built in already, so I got my internet through xfinity. 

Now here's the problem. My internet is really spotty when I play games, so I tried to get an ethernet cable going, and there is an ethernet port in my wall. Is that supposed to connect me through ethernet, because it isn't. Is the port in the wall for something else? 

Thanks

Official Employee

 • 

1.5K Messages

29 days ago

Good afternoon @SwoogyDoody, and thank you for reaching out on our Community Forums with your ethernet questions, we appreciate your time and assure you that you've reached the right place to help! 😀 There are ethernet ports on the back of our gateways, are you able to see those? 

 

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