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Ethernet not working in bridge mode
I have a Xfinity 6 gateway. When I plug my laptop into the gateway via ethernet, I have connectivity (WiFi turned off.) In bridge mode, there is no ethernet connectivity when my laptop is directly plugged in (regardless of left or right ethernet port.) I discovered this issue after my Orbi Router went down after a few months and I have been unable to re-connect as it keeps saying there is not internet. Any thoughts on how to fix?
zandor60657
Contributor
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204 Messages
3 years ago
You could try a factory reset on the XB6. It might also just be dead. Do you get a link light on the laptop and gateway when the laptop is plugged in? Or on the Orbi? If you don't get a link light with the Orbi or the laptop you almost certainly have a dead gateway. Same if you can't log into it after setting a static IP on your laptop on the same subnet as the gateway's management IP. Usually the default is 192.168.100.1 or 10.0.0.1. Sometimes it's printed on the unit. I don't know what the default is for an XB6. There are 2 ways to fix a dead gateway. One is to have Comcast swap it out for a new one, the other is buy a modem and return the XB6. It's really easy to get Comcast to swap out a gateway. It's one of the first things they try when there's a problem. The quickest way is usually to take your gateway to a Comcast store if you have one nearby.
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