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user_49cfu9
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Monday, June 3rd, 2024 10:11 AM

Ethernet No Connection but wifi works

I am at the initial start of setting up a new desktop computer and when I attempt to connect with a wired connection using ethernet.It says no connection, but as soon as I connect with Wi-Fi, it works.

However, I need a wire connection.How can I fix this?

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4 months ago

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EG

Expert

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107K Messages

5 months ago

Have you first tried using a different port on the router ? And swapping out the ethernet cable for a known to be good one ?

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mike3399

New Poster

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3 Messages

4 months ago

I'm having a similar problem. I've tried 3 different devices and 2 ethernet cables. Is there something in the modem that has to be set. I have the tall black modem.

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mike3399

New Poster

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3 Messages

And I tried both ethernet ports on the modem.

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4 months ago

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XfinityVianney

Official Employee

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1.7K Messages

 

mike3399 I understand you're experiencing a similar issue. Have you successfully hardwired the device before, or has it always given you trouble? Also, do you use your own modem, or do you rent an Xfinity Gateway?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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EG

Expert

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107K Messages

4 months ago

I wonder how the original poster is making out ?

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