Visitor
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1 Message
Ethernet is not working on new Gateway
The light on the gateway ethernet port goes on when I turn on the computer but goes off and there is no connection. Do the ethernet ports need to be activated? I had this happen when I had a gateway a year ago and I took the gateway back and got a non gateway and the ethernet worked fine. Now xfinity says I have to use the gateway and my ethernet doesn't work and I need to use ethernet for work.
Responses
EG
Expert
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86.5K Messages
1 m ago
First. Have you tried using a different (known to be good) ethernet cable ?
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ComcastAmir
Official Employee
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6.3K Messages
1 m ago
Hi jbbarry2003, are you using your own modem or are you using a Xfinity modem to connect to the internet?
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EG
Expert
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86.5K Messages
1 m ago
N.M.............
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skytrooper1
Frequent Visitor
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13 Messages
1 m ago
I recently got the new gateway too. Is your gateway near you're computer? Mine is in my attic and to get it to work, I connected it to a router and then a 16 port switch.
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