jbbarry2003's profile

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1 Message

Friday, April 9th, 2021 11:37 PM

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Ethernet is not working on new Gateway

The light on the gateway ethernet port goes on when I turn on the computer but goes off and there is no connection.  Do the ethernet ports need to be activated?  I had this happen when I had a gateway a year ago and I took the gateway back and got a non gateway and the ethernet worked fine.  Now xfinity says I have to use the gateway and my ethernet doesn't work and I need to use ethernet for work.

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Expert

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111.5K Messages

4 years ago

First. Have you tried using a different (known to be good) ethernet cable ?

Gold Problem Solver

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7.2K Messages

4 years ago

Hi jbbarry2003, are you using your own modem or are you using a Xfinity modem to connect to the internet? 

Expert

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111.5K Messages

4 years ago

N.M.............

________________

Contributor

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24 Messages

4 years ago

I recently got the new gateway too. Is your gateway near you're computer? Mine is in my attic and to get it to work, I connected it to a router and then a 16 port switch. 

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