Ethernet in new home

Hey there, @user_zhqqzn! Thanks for taking the time to visit us on the Xfinity Community Forum and for posting your question about the ethernet ports in your home. You've come to a great place for support since our Digital Care Team will do whatever it can to help :) Since those ports are not provided by Xfinity or Comcast as our property or service, I'd say this is something to have a third party electrician and/or contractor take a look at for you. Our techs can typically get involved when Xfinity equipment or service is specifically experiencing an issue. Please let me know if that helps!

Is there a communications / network / utility junction box mounted somewhere, perhaps in a closet or in the basement where those Ethernet lines terminate ? Inside it, there should be an Ethernet switch with multiple ports that the lines are plugged into. Is your router / gateway device located somewhere near it ? If it's practical, you can run an Ethernet cable from a LAN port on the router to the input port on the Ethernet switch and perhaps activate the outlets yourself. Good luck !