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user_rt90gi
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Wednesday, October 9th, 2024 2:43 PM

Ethernet doesn't work

I can't get the ethernet connection to work on my xfinity gateway router. I've tried factory resetting, and occasionally it works for a few minutes, then goes to 'no internet'.  I've tried multiple cables, multiple laptops, and each ethernet port. 

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1 month ago

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XfinityThomasD

Official Employee

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967 Messages

1 month ago

 

user_rt90gi Thanks for posting on our Community Forums. I'm sorry to hear that you're having trouble with your internet and appreciate you listing what steps you've already gone through. We may need to look into the account to further assist, and provide our resolution here afterward. When you have a moment, please send our team a direct message with your full name and address.

 

To send a Direct Message:

 

Ensure you are logged in

  • Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
  • Click the "New message" (pencil and paper) icon
  • The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
    • As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
    • An "Xfinity Support" graphic replaces the "To:" line.
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it.

 

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