1 Message
Ethernet cable not working?
Ethernet port has been working on my router fine for a year or two, all of a sudden there is no connection, bought a new cable and the problem continued. Green light is still going, very confused tbh. Thank you!
1 Message
Ethernet port has been working on my router fine for a year or two, all of a sudden there is no connection, bought a new cable and the problem continued. Green light is still going, very confused tbh. Thank you!
XfinityVianney
Official Employee
•
2.1K Messages
4 months ago
Thank you for reaching out and creating a new post. I appreciate you taking the time to troubleshoot on your end by swapping out your cable. That is certainly a good first step. There is also a chance the port has failed. I saw you've had this device for some time, so you could also benefit from an equipment swap. Based on your speeds, we could get you another model. We can do this here, or you can visit the local store. If we ship another, it can take up to 3 -5 days via UPS.
If you do visit the store, I recommend setting up an appointment ahead of time here: https://www.xfinity.com/support/articles/schedule-appointment-online to make the process even easier. We have great folks at the store, and I know they'll do all they can to help.
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