Visitor
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2 Messages
escalation
I need to escalate a service issue. I started internet service just over a week ago and have nonstop connections issues. Makes working from home tough. I had a technician come out today, well, now the service works worse. Connects and then disconnects constantly. The chat experience has been at best, horrible. Nothing but passing the buck. I would like to escalate this issue above the regular service techs? I spoke with an "escalation" person but he did nothing different than a regular first level service person. How do I escalate my horrible experience with the product as well as the customer service response. what am I paying for??
Strongly considering a new provider!
XfinitySean
Official Employee
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1K Messages
6 hours ago
Hi user_yutfq6, thanks for reaching out here on the forums! I'm sorry to hear you've been having continued issues with your internet service, even after having a tech out. We'd be more than happy to see if there's anything else we can track down on our end! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!
How to Send Us a Direct Message:
How to: Direct messaging within the forum
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user_yutfq6
Visitor
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2 Messages
6 hours ago
Thanks for the follow up. Evidently this is a major issue within Xfinity. I was told that there is a system issue that the engineers within Comacst in Philly are working on, with no resolution in site. I have reached out to the executive team as NO ONE in the support are has been a help, sadly. My internet is still not working and going on a week. I have lost 4 days of work I can only imagine what others are going through.
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