Visitor
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2 Messages
Escalation Request: 4 No-Show Appointments, Internet Outage, Lost Wages"
Two weeks ago, I warned Xfinity that contractors were digging near my buried internet line. Four appointments were scheduled to inspect/rebury the line — no one showed up, and no one followed up. I have called repeatedly and spend hours on the phone.
As I feared, today the contractors severed the line completely. I now have no internet, and the next available appointment is Saturday. I work from home and will be out of work (and income) for 3 full days because of this.
This was entirely preventable had Xfinity responded to my original calls. I’m asking for:
Immediate escalation to Tier 3 or Emergency Tech
Confirmation this is being escalated internally
I’ve already contacted support, called, and emailed — no help. Please get this in front of someone with authority. This is unacceptable.
EG
Expert
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113.3K Messages
56 minutes ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityRichard
Official Employee
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2.4K Messages
50 minutes ago
Hi there, @user_prmza4 ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. Oh no, as a person that also works from home, I truly understand your frustration regarding your line not being buried than the line being severed the line leaving you with no service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard
Please send a private message by clicking the direct messaging chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.
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