Visitor
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4 Messages
escalating - very very unstable internet
Hello Support, I hope someone can help me here.
I am in Sunnyvale, California and have been get reconnected again and again everyday. The worst part is evening hours 8 to 11 pm almost every day. I have had so many technicians come but they have not resolved this my issue. They make changes at my home and go away saying they fixed it but next day its the same problem.
Today being Saturday I have had my internet "reconnecting" like 5 times in last one hour.
They send technicians and they have now started charging me $100 for recovery fee. I need to get the bill also fixed but more than that I need stable internet to host meetings on zoom. For last 17 years the speed have been the same no infrastructure upgrade nothing.
Please contact me as soon as possible.
EG
Expert
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110.6K Messages
23 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityThomasC
Official Employee
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2.5K Messages
23 days ago
Hello, @user_dsingh
Could you please send our team a direct message with your full name and full address? To send a direct message:
1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon
2. Click the "New message" (pencil and paper) icon
3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)
4. Type your message in the text area near the bottom of the window
5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!
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user_vu23lg
Visitor
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2 Messages
19 days ago
Having the exact same issue in Sunnyvale. Internet drops for a few seconds to minutes, making any kind of video streaming and calls extremely frustrating. This happens every day from 6pm-10pm.
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