1 Message
Escalate my Internet problems
How do I get engineering support? Xfinity keeps sending technicians for slow Internet speed in my "neighborhood". No matter how many times technicians come they don't have a escalation process.
1 Message
How do I get engineering support? Xfinity keeps sending technicians for slow Internet speed in my "neighborhood". No matter how many times technicians come they don't have a escalation process.
EG
Expert
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106.2K Messages
4 months ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityBradM
Official Employee
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559 Messages
4 months ago
Hey there, @user_w2mugr. What sort of speed issues are you experiencing? Are you seeing it on both wireless and wired connections? Have you spoken with any of the technicians who state there is ongoing work in the area?
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