Erroneous bill sent to collections

Question

My wife was sent a collections bill for $140 despite us resolving any open balance. On top of that, the company still owes us $240 at least for a phone account we were fraudulently charged for for six months. If we cannot resolve this, we are reporting to the FCC or FTC.

XfinityAmandaB · Accepted Answer

user_uvyfph Thank you so much for reaching out for help with these balance concerns. If you are still in needs of assistance. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

EG · Answer

Concern moved here to the Billing help section.

Billing

user_uvyfph

Erroneous bill sent to collections

XfinityAmandaB

EG

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