equipment

 I have been with Xfinity for the last 4 years. For the last 4 or 5 days have been the most stressful time with Xfinity. I have an 85-year-old person living with me and the constant back and forth of being offline and online has 

been really frustrating. Being offline means, that I have no dial tone to the house phone which was very upsetting to a person who relies heavily on the house phone.  I changed my old modem to a new one in order to fix this problem, but unfortunately it did not solve the problem. For the last 3 or 4 days chatting with live agents which to be honest was a waste of my time. It was me and me alone who was playing around with the cable to get it working again. I had a scheduled technician to come to the house, but it was cancelled because I was back online.  The last time I talk with live agent he told me the reason I was experiencing all these issues is because they were some types of work in my area, it would so helpful if I was told upfront about the work that was being done in my area. Unfortunately, there is no other cable company in my area, because if there was, I would definitely switch to another cable provider.