Equipment Upgrade Notice from Xfinity

I received a very vague email from Comcast about how the cable network was being upgraded in my area. Because of a certificate expiration issue related to the DOCSIS 3.0 modem I’m currently using, I need to upgrade my equipment.

The email has a link to modems I can upgrade to - most of these modems I scanned through are DOCSIS 3.1 modems. I’m using a service tier that is on the low end. Do I need to upgrade to a DOCSIS 3.1 modem or are there DOCSIS 3.0 modems that can be used with a low speed service tier after the network is upgraded in my area?

Responses

zip21222

Contributor

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160 Messages

2 years ago

@user_d7204a

Right after Xfinity hiked most people's data rate for free back in October, there were LOTS of folks on here complaining about how their new and improved data rate now exceeded the *approved* data rate of their previously perfectly functional modem, and that they were now getting *worse* performance than pre-hike.

Xfinity really, really, REALLY doesn't play well with gear that isn't approved for your Xfinity data rate, and since they're now so enamored of upping data rates on a regular basis, I'd recommend you go DOCSIS 3.1 ASAP so you don't end up in that same position.

HTH

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BruceW

Gold Problem Solver

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26.3K Messages

2 years ago

... are there DOCSIS 3.0 modems that can be used ...

Please see https://www.xfinity.com/support/devices/.

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XfinityRoberto

Official Employee

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1.7K Messages

2 years ago

Hi there and welcome to Comcast @user_d7204a. Thank you so much for reaching out to us about the noticed you received. You are in the right place and I am happy to look at your account and see what modem will work best for you. Now if you have your own modem, you can visit https://www.xfinity.com/support/devices/ and look at the compatible modems to your speeds. If you can send me a Direct Message with your name and address. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!

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U

user_d7204a

Visitor

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2 Messages

@XfinityRoberto

I recently found an Arris T25 modem.
Can this DOCSIS 3.1 device be used for Internet service only, even if the modem also supports telephone service? I am only interested in subscribing to the Internet service.

2 years ago

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XfinityWilliam

Official Employee

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1.2K Messages

Hi @user_d7204a. That is a great question! You can use that modem for internet only service. When signing up for services, we would just activate the internet portion of the modem for you.

I am an Official Xfinity Employee.
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2 years ago

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user_7b9c69

Visitor

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1 Message

2 years ago

Is this e-mail valid?

Order your new X1 TV equipment today! As early as June 26, 2023, your current TV equipment will no longer allow you to access Xfinity On Demand.

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XfinityAmandaB

Official Employee

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2.1K Messages

@user_7b9c69 I do apologize for the delay in getting back to you. This post is a little old in the future you may want to make a new post for your issue if you do not find a recent post related. As for the email you received that is correct some older boxes our customers are using will no longer support some of our awesome features. You can still take advantage of these features by swapping out your older equipment for our newer X1 boxes! No worries there is no charge for the swap, and you can order your new boxes right from the email you received to make it super easy for you. If you have any issues please let us know we definitely want to make sure you can still take advantage of all your features!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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EG

Expert

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110K Messages

2 years ago

The original poster has not returned. 5-month-old dead thread is now being closed.

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Your Home Network

user_d7204a

Equipment Upgrade Notice from Xfinity

zip21222

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

XfinityRoberto

user_d7204a

XfinityWilliam

user_7b9c69

Order your new X1 TV equipment today! As early as June 26, 2023, your current TV equipment will no longer allow you to access Xfinity On Demand.

XfinityAmandaB

EG

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