Visitor
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2 Messages
Equipment Upgrade Notice from Xfinity
I received a very vague email from Comcast about how the cable network was being upgraded in my area. Because of a certificate expiration issue related to the DOCSIS 3.0 modem I’m currently using, I need to upgrade my equipment.
The email has a link to modems I can upgrade to - most of these modems I scanned through are DOCSIS 3.1 modems. I’m using a service tier that is on the low end. Do I need to upgrade to a DOCSIS 3.1 modem or are there DOCSIS 3.0 modems that can be used with a low speed service tier after the network is upgraded in my area?
zip21222
Contributor
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160 Messages
3 years ago
@user_d7204a
Right after Xfinity hiked most people's data rate for free back in October, there were LOTS of folks on here complaining about how their new and improved data rate now exceeded the *approved* data rate of their previously perfectly functional modem, and that they were now getting *worse* performance than pre-hike.
Xfinity really, really, REALLY doesn't play well with gear that isn't approved for your Xfinity data rate, and since they're now so enamored of upping data rates on a regular basis, I'd recommend you go DOCSIS 3.1 ASAP so you don't end up in that same position.
HTH
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BruceW
Gold Problem Solver
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26.6K Messages
3 years ago
Please see https://www.xfinity.com/support/devices/.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityRoberto
Official Employee
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1.9K Messages
3 years ago
Hi there and welcome to Comcast @user_d7204a. Thank you so much for reaching out to us about the noticed you received. You are in the right place and I am happy to look at your account and see what modem will work best for you. Now if you have your own modem, you can visit https://www.xfinity.com/support/devices/ and look at the compatible modems to your speeds. If you can send me a Direct Message with your name and address. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. We look forward to hearing from you!
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user_7b9c69
Visitor
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1 Message
2 years ago
Is this e-mail valid?
Order your new X1 TV equipment today! As early as June 26, 2023, your current TV equipment will no longer allow you to access Xfinity On Demand.
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EG
Expert
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112.4K Messages
2 years ago
The original poster has not returned. 5-month-old dead thread is now being closed.
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