5 Messages
Equipment sent to wrong address
I recently moved and transferred service to a new address. I got a notification that my equipment was shipped--but it was sent to the old address. It is still in transit with FedEx. Is there any way to reroute it to my new address?
EG
Expert
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106.2K Messages
4 months ago
Moved here to Customer Service.
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XfinityRay
Official Employee
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2.1K Messages
4 months ago
Good evening, @user_7c9ur3! Thank you for moving with our service! I apologize that the modem is headed to the wrong place. I am unable to reroute the shipment but can set up a new shipment to the correct address. If you need the modem sooner than a shipment will arrive, you can pick one up at your local Xfinity Store. I see that you already sent over a direct message so will continue there.
Please be reminded in the future that sending unsolicited Direct Messages to an Official Employee of the Xfinity Community Forum, is a violation of Forum Guidelines. In the future we ask that you please find the most appropriate public board for your question type and post it there. If needed, we may invite you to send us a Direct Message.
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