Equipment not delivered

Hello Xfinity Support,

I’m reaching out regarding my Xfinity equipment delivery. According to the tracking information, the package was marked as delivered on September 15, but I have checked my building and delivery area and cannot locate the package. It appears that I never received it.

My service was activated and billing began on September 12, so I have already been charged for service that I have not been able to use because I do not have the necessary equipment.

Could you please:

1. Confirm the delivery details, including where exactly the package was delivered;
2. Arrange for a replacement if the package cannot be located; and
3. Adjust or credit my bill for the period during which I was unable to use the service due to the missing equipment.

I would appreciate your help resolving this as soon as possible, as I would like to get my internet service set up right away.