Equipment delivery Issues and poor customer service

I recently got an Internet plan for a new apartment that I am soon to move into. 2 days ago is when I signed up. I had expressed multiple times that I would not be residing in the address provided for the plan until APRIL 1ST and that I did not want to activate or pay for anything until the move in date, I just wanted to get a plan set up ahead of time because my landlord requested it. I was never informed that the equipment would be shipped out immediately, I was never asked about where the equipment was to be sent to, I was never even informed anything about the equipment being shipped out but I do recall telling the person that I was dealing with that I wanted to pick up the equipment at the nearest Xfinity store preferred. I had received an email the following morning saying that my equipment has been shipped! Without my knowledge, a router was getting shipped to a location that I currently do NOT reside in and I won't be until April 1st! I went back and forth with Xfinity and UPS but nothing could be done and whoever lives at that apartment now accepted the package so now it's in a strangers hands because of poor communication and a lack of information! 2 days ago I signed up and within the first 12 hours I was ready to switch providers due to the sub-par customer service. I am very dissatisfied and I haven't even had a chance to try the Internet yet! I don't know how they will resolve this issue but I will not be paying a dime because of Xfinity's misinformation and poor communication but if I have to I would much rather pay 2X more with another provider than have to go through with this. Very Dissatisfied and if I had any suggestions it would be to remove or modify the AI assistant to be more user friendly because it was trying to get me to select from the same 6 options when they had nothing to do with my issue at all!! Still currently trying to resolve this issue.