Visitor
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2 Messages
EPON customer-owned router — need ONU provisioning to remove XB8
I have Xfinity residential EPON fiber, 1 Gbps symmetrical, with an ONU and XB8. I want to use my Ubiquiti UCG-Fiber directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON.
I am NOT requesting bridge mode on the XB8.
Please add the appropriate customer-owned-router/COAM billing code, remove the XB8 from my account, and provision the ONU for the customer-owned router configuration.


XfinityThomasA
Official Employee
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3.8K Messages
2 hours ago
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