Visitor

 • 

2 Messages

Monday, August 24th, 2026 11:46 PM

EPON customer-owned router — need ONU provisioning to remove XB8

I have Xfinity residential EPON fiber, 1 Gbps symmetrical, with an ONU and XB8. I want to use my Ubiquiti UCG-Fiber directly connected to the ONU under Xfinity’s new Member-Owned Router option for EPON.

I am NOT requesting bridge mode on the XB8.

Please add the appropriate customer-owned-router/COAM billing code, remove the XB8 from my account, and provision the ONU for the customer-owned router configuration.

Oldest First
Selected Oldest First

Official Employee

 • 

3.8K Messages

2 hours ago

 

user_ubtsua - Thank you for choosing Xfinity and joining us here. Our team can help. 

Please send us a Direct Message.
On a Desktop:

Make sure you’re logged into the forums.
Click the Direct Message icon in the top-right corner of the page.
Click the New Conversation icon to start a message.

Note: If the New Conversation icon is disabled, go to Profile Settings, uncheck “Opt Out from Direct Messaging,” and click Save.


In the “To:” field, type “Xfinity Support” and select the Xfinity Support handle with the blue checkmark to send your message.

On a Mobile Device:

Make sure you’re logged into the forums.
Tap the New Conversation icon.
In the “To:” field, type “Xfinity Support” and tap the Xfinity Support handle with the blue checkmark to send your message.

How to: Direct messaging within the forum

 

forum icon

New to the Community?

Start Here