EPON COAM Router Conversion — XER10 to TP-Link BE9300 — Support Chat Unable to Assist

I’m requesting assistance from the team responsible for EPON fiber provisioning and Customer-Owned and Managed (COAM) Ethernet routers.

My current setup consists of:

• Nokia NKFN11-4EL EPON ONU
• Xfinity XER10 wireless router
• Xfinity fiber internet service

I purchased a TP-Link Archer BE550 (BE9300) Wi-Fi 7 router and would like to replace the XER10, connecting my TP-Link directly to the Nokia ONU.

I contacted Xfinity chat support, but the representative repeatedly attempted to register my router as a cable modem. They stated that my equipment was incompatible and offered to ship a replacement modem. They also instructed me to connect a coaxial cable, despite my service being fiber-based.

I explained the difference and provided Xfinity’s official COAM documentation and an example of a successful conversion, but the chat was disconnected before the issue was resolved.

I’m requesting assistance with:

1. Confirming my account’s eligibility for EPON COAM.
2. Applying the required customer-owned router account configuration.
3. Provisioning my existing Nokia ONU to work with my TP-Link router.
4. Removing the XER10 from active service once the conversion is ready.

Please have an employee familiar with EPON provisioning assist me. I can provide account details privately.

Thank you.