New Poster
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9 Messages
Enabling Advanced Security is Stuck
My account is stuck with a message that displays - Enabling Advanced Security - We are still setting up Advanced Security. Please wait at least 10 minutes.
Well, I have been waiting for days ...
Been through a restart of my modem/gateway. I am having issues with port forwarding. Maybe this issue is a contributing factor.
screen shot of my error
RichardKick
Regular Visitor
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2 Messages
5 years ago
I am experiencing exactly the same problem starting on exactly the same date.
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mduz
Regular Visitor
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1 Message
5 years ago
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cdsilks
New Poster
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1 Message
5 years ago
same thing here. been on the phone with tech help multiples times nothing resolved and the advance security is blocking my security system. worthless to me at this point
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RichardKick
Regular Visitor
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2 Messages
5 years ago
Facory reset did the trick for me. First time I went back in it was still looking like it was stuck. Refreshed the page a few minutes later and it showed disabled. Reenabled, waited, refreshed, ad it was back on. Tried turning it off again, waited, refreshed and it showed disabled. So far so good.
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isaac_n
New Poster
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9 Messages
5 years ago
I managed to solve my problem by upgrading my Cable Modem. Previously I was using an Arris Group XB3.
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user_021042
Visitor
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4 Messages
4 years ago
Hi, I just activated my new XB7 modem, everything went well except my advanced security is saying "enabling advanced security" And "we are still setting up advance security, please wait at least 10 minutes" This was 2 days, I've restarted the gateway, no luck. Unplugged and plugged back n, still no luck. I'm stuck!
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