isaac_n's profile

New Poster

 • 

9 Messages

Friday, July 3rd, 2020 4:00 PM

Closed

Enabling Advanced Security is Stuck

My account is stuck with a message that displays - Enabling Advanced Security - We are still setting up Advanced Security. Please wait at least 10 minutes.

 

Well, I have been waiting for days ...

 

Been through a restart of my modem/gateway. I am having issues with port forwarding. Maybe this issue is a contributing factor.

 

screen shot of my errorscreen shot of my error

This conversation is no longer open for comments or replies and is no longer visible to community members.

Regular Visitor

 • 

2 Messages

5 years ago

I am experiencing exactly the same problem starting on exactly the same date.

Regular Visitor

 • 

1 Message

5 years ago

Same thing happened to me on same day also. Did multiple restarts. I went as far as gateway factory reset. Now it says its disable and when I try to enable it says there was an error and to try back later. Other than that everything is working ok. Seems like problem on their end.

New Poster

 • 

1 Message

5 years ago

same thing here. been on the phone with tech help multiples times nothing resolved and the advance security is blocking my security system.  worthless to me at this point

Regular Visitor

 • 

2 Messages

5 years ago

Facory reset  did the trick for me.  First time I went back in it was still looking like it was stuck.  Refreshed the page a few minutes later and it showed disabled.  Reenabled, waited, refreshed, ad it was back on.  Tried turning it off again, waited, refreshed and it showed disabled.  So far so good.

New Poster

 • 

9 Messages

5 years ago

I managed to solve my problem by upgrading my Cable Modem. Previously I was using an Arris Group XB3. 

Visitor

 • 

4 Messages

4 years ago

Hi, I just activated my new XB7 modem, everything went well except my advanced security is saying "enabling advanced security"  And "we are still setting up advance security, please wait at least 10 minutes"  This was 2 days, I've restarted the gateway, no luck. Unplugged and plugged back n, still no luck.  I'm stuck!

Expert

 • 

111.4K Messages

@user_021042

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this year old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on. 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
forum icon

New to the Community?

Start Here