Enable ONT for Personal Router

Hi @user_wzec1e! Thanks for visiting our Xfinity Forum. We appreciate you being a customer with us and my team is here to support you. To assist you with removing the XER10 so that you can use your personal router, please send us a Direct Message. Here are the detailed steps to direct message us: 
 • Click "Sign In" if necessary
 • Click the "Direct Message” (upper right corner of this page)
 • Click the “Start new conversation" (pencil and paper) icon
 • Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
 • Type your message in the text area near the bottom of the window
 • Press Enter to send your message

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

It was an absolute pleasure working with you, user_wzec1e! I'm delighted we were able to successfully remove the Xfinity gateway so that you can utilize your compatible retail router and connect it directly to the ONU using an Ethernet cable.  

Please be sure to create a new Public Post for any future needs. My team is always here to support you. Thanks again, and we appreciate you being the best part of Xfinity.