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Emma555
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Tuesday, November 4th, 2025 6:12 PM

Enable Ipv6 for Internet Connection

I simply want to enable and provision IPv6 for my account please. I've tried calling, using the Xfinity Assistant, and it's just very frustrating. It's impossible to contact a real human and the Xfinity Assistant just wants to restart my modem over and over. 

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26 days ago

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EG

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114.7K Messages

27 days ago

The Comcast system is *dual stack* by default. IPv6 should automatically be present on the WAN. Is all of your equipment IPv6 capable ? What do you get here ?;

https://test-ipv6.com/ 

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Emma555

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3 Messages

26 days ago

I simply want to enable and provision IPv6 for my account please. I've tried calling, using the Xfinity Assistant, and it's just very frustrating. It's impossible to contact a real human and the Xfinity Assistant just wants to restart my modem over and over. 

Note: This comment was created from a merged conversation originally titled Enable and Provision IPv6 For My Account Please

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XfinityRay

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3.5K Messages

Hi there! Thanks for reaching out about provisioning IPv6. We are happy to further help with this. I see that you sent through a direct message so I will continue there. 

 

Please also note that sending unsolicited private messages to myself or any other user is a direct violation of our forum guidelines. You must first create a Public post requesting assistance, and once a Comcast verified employee responds and asks for a private message to be sent, you can then proceed with doing so. We are happy to continue helping you there, but please keep that in mind for the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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26 days ago

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EG

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114.7K Messages

@XfinityRay​ 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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26 days ago

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