@user_y41b1x Were you able to follow the article @BruceW suggested and get Bridge Mode enabled? I also recommend rebooting the gateway before and after making changes like toggling Bridge Mode. It definitely helps.
@XfinityTony I've been told the XB6 modems and above don't use the 10.0.0.1 gateway login yet everyone keeps posting a link to that website. I'm assuming my XB6 has been in bridge mode since I set up the acct in 2017 as I have a personal router. I've had no issues with my wifi and then on 9/17 woke up and the XB6 wifi is the only one working well - router wifi super slow. I should be able to toggle it back to bridge mode, but cannot find a way to do this in the Xfinity iPhone app. I really don't want to deal with customer service -- is there any instructions on using the app to reestablish bridge mode??
BlackCat5 Hello, I hope you are having a good day! I am sorry bridge mode was dissabled. No need to worry here is a link that provides detailed instructions on how to enable bridge mode https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode. I understand you don't want to deal with customer service, but we are here to help if you have questions or concerns. I hope the link is helpful.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Accepted Solution
BruceW
Gold Problem Solver
•
26.1K Messages
5 months ago
Please see https://www.xfinity.com/support/articles/wireless-gateway-enable-disable-bridge-mode
0
XfinityTony
Official Employee
•
1.3K Messages
5 months ago
@user_y41b1x
Were you able to follow the article @BruceW suggested and get Bridge Mode enabled? I also recommend rebooting the gateway before and after making changes like toggling Bridge Mode. It definitely helps.
2
0