Emergency Escalation Request: Total Service Outage

Hello,

I am writing to request a formal escalation for a total service outage at my address. My services have been completely down since Wednesday, November 4th at 8:00 PM.

The Xfinity Status Center page has been constantly pushing back and changing the estimated time of arrival (ETA) for a fix, and I am getting no clear answers on when this will actually be resolved.

Worse, whenever I try to call the support line, the automated phone system states that there is a known issue in the area and completely blocks me from being connected to a live agent, leaving me with absolutely no way to speak to a supervisor or escalate this through the phone.

Because I have been without service for nearly 24 hours and have no path forward via phone support, I need an Official Employee to look into this master ticket, provide a real update on the root cause, and escalate this to the local dispatch or engineering team.

Thank you, and I am ready to provide my account details via Private Message as soon as an official representative responds.