Regular Visitor
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12 Messages
Email from Comcast - Your internet equipment needs an upgrade?
Anyone else get these emails "Your internet equipment needs an upgrade'? I own my own modem, CM1150V which is DOCSIS 3.1. I'm a little confused as I thought 3.1 is the latest standard? Anyone have experience with these messages? I have a feeling I don't need to upgrade at this point but wanted to ask. Thanks!
Accepted Solution
BruceW
Gold Problem Solver
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26K Messages
2 years ago
The usual reason for "upgrade" notices is Comcast's "free" internet speed upgrades. If they have upgraded you beyond the maximum speed your modem/eMTA/gateway can handle, they notify you to upgrade. Check https://www.xfinity.com/support/devices. There it says the CM1150V is approved for Internet plan speeds "Up to 948 Mbps". Unless you were upgraded to Gigabit your device should be fine.
If you have been upgraded to Gigabit then you aren't getting the full benefit of the upgrade. Whether that matters is entirely up to you, although Comcast will probably continue to nag you until you replace your eMTA or reduce your plan speed below Gigabit.
If you were really unlucky your device would be listed on https://www.xfinity.com/support/articles/docsis-certification, but I do not see it there.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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flatlander3
Problem Solver
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1.5K Messages
2 years ago
Marketing spam. It's still in production. If it works fine, don't mess with it. It doesn't work out for everyone posting on this board. Even better if Xfinity can't push a firmware to it and brick it for you.
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thomas271
Regular Visitor
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12 Messages
2 years ago
@BruceW Thanks for this! I guess I somehow missed that I've been upgraded to "Gigabit Plus" internet. To your point, it probably doesn't matter too much as I'm getting decent speed now but I'll consider looking into if/when it makes sense to replace the current modem to take advantage of it - or to see whether a different package makes more sense. Thanks again.
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mcclellc
Frequent Visitor
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19 Messages
2 years ago
@BruceW Thanks for the explanation. This link https://www.xfinity.com/support/devices thinks I’m using a router that I replaced years ago. I also wrote a reply that was more frustrated
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user_18a00c
Visitor
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1 Message
1 year ago
I got this message the other day:
Upgrade your TV equipment – at no additional cost
Order your new X1 TV equipment today!
Easy next steps
When I log into Xfinity, it says I do not need an equipment upgrade. The serial number in the email does not match my equipment. I can't get any help, but I haven't gone in person. I guess I'll ignore it and complain if my equipment actually stops working.
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