EFT Processor Decline

Cannot pay my bill. I have it set for automatic payment with my bank information so i can get $10 off my bill. This worked the first month, now it isn't working and I get an error saying EFT Processor Decline. I contacted my bank and they said they never recieved a charge for this month, so its something with Xfinity. After using the Xfinity Assistant, it said that there's an outage in my neighborhood, and there's no agent available. After clicking the link they provided to the outage map, it said that only the outage is for Channel(s) and X1 TV. This shouldn't affect my internet, as I'm not paying for television service. I just want to get this fixed before my next bill. They are already charging me double since last months bill apparently didn't go through.