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scrpm
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Thursday, March 6th, 2025 8:14 PM

[Edited] service

Having Internet Issues in my home, Lag so much when I play the game now its insane. ask me a week ago NOTHING was wrong and now it’s just horrible. 

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1 month ago

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XfinityJohnG

Official Employee

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1.6K Messages

1 month ago

Thank you for reaching out to us here @scrpm. That is definitely a frustrating experience, and we would be happy to assist you with that from here. Have you already gone through the troubleshooting steps on the Xfinity app for a connection issue?

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scrpm

2 Messages

I’ve gone through troubleshooting it multiple times over the course of dayssss. each time is the same. says everything should be good, restarts my service and nothing changes. changed my ethernet cord multiple times and still nothing

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1 month ago

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XfinityJohnG

Official Employee

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1.6K Messages

Thank you for taking all of those steps already @scrpm. I will be happy to take a look at your connection problems from here for you. Could you send me a direct message with the full name and comlete address for your service? 

To send a direct message [private message]:

   Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging

   Click the "New message" (pencil and paper) icon

   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.

   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.

   - An "Xfinity Support" graphic replaces the "To:" line.

   Type your message in the text area near the bottom of the window

   Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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EG

Expert

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109.7K Messages

1 month ago

@scrpm @XfinityJohnG 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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