1 Message
[Edited] - Internet Connection
I need to speak with a live agent instead of being repeatedly sent through the same cycles of the automated system, which is providing ZERO support! We are needing to have an actual conversation with a representative about concerns, NOT AN AUTOMATED MENU! Please promptly call my phone number at [Edited: "Personal Information"] as I am reaching the point of canceling our service through you and finding an additional provider. Your customer service assistance, is not helpful!
XfinityAdrienne
Official Employee
•
1.2K Messages
8 days ago
Hey there, user_2cv556! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am very sorry to hear about the experience with your Internet connection, and reaching support. We would be more than happy to assist with troubleshooting with you. Can you please send us a DM to get started?
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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