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Sammie26
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2 Messages

Saturday, December 14th, 2024 8:25 PM

[Edited] internet and despicable service

I've been fighting for Xfinity for months, even upgraded my plan to 500 and if I have a neutral speed test app I'm LUCKY if I break 300. Things take forever to load. If I talk to someone it's for hours and then I keep getting transferred or dumped. They say they will provide a credit for the trouble and then deny the credit request. A joke of a provider. 

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Updated 

4 months ago

 • Edited

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XfinityKei

Official Employee

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1.4K Messages

4 months ago

@Sammie26 I'm sorry to ear you're having issues with your speeds and getting transferred around. This is definitely not the experience we want for you. Our team can help.

Can you tell us more about your connection setup.

Do you have a separate router, splitters, amplifiers etc connected?

Is the modem plugged into a power strip or switch outlet? 

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Sammie26

2 Messages

@XfinityKei​ the actual gateway is connected to the wall via coaxial cable.  A technician came and replaced it with the newest and best version which didn't do much. I had to by a Decco set so I could have something downstairs to hardware to my Xbox to try and improve speeds at least while gaming. The Decco definitely helped but I shouldn't have to do that. I just tested the speed and it was 168mbps meanwhile the Xfinity app says I'm getting almost 600? But I can't get a website to load on my phone? Absolutely absurd. I call and share this and see you have a plan for 800mpbs for the same price I pay now for 500 meanwhile if I want to upgrade speed I have to pay an extra $35 are you kidding? I pay for 500 now and rarely have 300 why would I upgrade? It's like throwing money out the window. 

(edited)

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4 months ago

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XfinityMartyR

Official Employee

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2K Messages

 

Sammie26 We can take a closer look at your signal levels, and run a premise health test to see if there are any issues with the signal to your home. Please send us a direct message. 
 
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

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4 months ago

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