Visitor
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1 Message
Early termination fees
Hello,
I recently received a bill for a $233 early termination fee after canceling my Xfinity service. My fiancée is active duty Navy and we had to move from Florida to San Diego due to PCS orders. Our apartment lease was terminated under the Servicemembers Civil Relief Act, and the internet service with Xfinity was a required part of that lease.
I believe the early termination fee should be waived under the SCRA. Can someone from Xfinity Support please assist me in submitting the necessary documentation?
Thank you.
EG
Expert
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112.9K Messages
3 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityQuemekia
Official Employee
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474 Messages
3 days ago
Hello @user_yf0n1l! Thank you for reaching out to us. We understand how frustrating it is to receive an early termination fee after a military move, and we are here to help resolve this. You have definitely come to the right place.
If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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