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Matthew.Steg
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Saturday, August 20th, 2022 10:19 PM

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Dynamic Range Window Violation,T3 time-out, power levels exceeds

Latency spikes all the time, dropped connections multiple times a day.

I've been have issues for about over a year. My Ubiquiti UDM Pro shows multiple internet outages a day. Things I have tried, Redoing the cable inside going to the modem, no splitters, moved the modem as close as possible to the grounding block, Made sure connections were tight. I've researched the errors and such and the only thing I can come up with is that its something on comcasts side in my area. 

Also the time is an hour out of sync.

I also have all of my own equipment and even bought a new modem and nothing has helped. 

Any help is appreciated. I am thinking about making an appointment next week. 

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2 years ago

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Matthew.Steg

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2 years ago

These are all the logs and power levels forgot to add it to the post
2022-08-20, 21:06:07 Warning (5) Dynamic Range Window violation
2022-08-20, 21:06:07 Warning (5) RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM

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XfinityDena

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I would like to look at your account. Please send me a Direct Message with your name and service address so that I can fully dive into this for you! I will leave you instructions on how to initiate the message with us! I look forward to working with you soon!


- Click "Sign In" if necessary
- Click the "Direct Message" icon (upper right corner of this page)
- Click the "New message" (pencil and paper) icon
- Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
- Type your message in the text area near the bottom of the window
- Press Enter to send your message

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2 years ago

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Matthew.Steg

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Sorry for the late response. I did just direct message Xfinity support. I also had an appointment last week sunday and things are still not working correctly. I would like to get this fixed soon. because I've been having issues for over a year and comcast has yet to fix the issue.

2 years ago

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