Visitor
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3 Messages
Dynamic Range Window violation
Hello,
I have been experiencing random outages that I have traced back to my modem. Upon checking the modem, logs I am seeing these errors, which correlate to other similar complaints. How can I get this resolved?
| 13:49:17 Wed Nov 19 2025 |
Warning (5) | Dynamic Range Window violation | |||
| 14:07:20 Wed Nov 19 2025 |
Critical (3) | Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; | |||
| 14:27:02 Wed Nov 19 2025 |
Warning (5) | RNG-RSP CCAP Commanded Power Exceeds Value Corresponding to the Top of the DRW;CM-MAC=[Edited: "Personal Information"];CMTS-MAC=[Edited: "Personal Information"];CM-QOS=1.1;CM-VER=3.1; |



user_m1q1e7
Visitor
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3 Messages
2 hours ago
Finally, your cable modem exchanges tokens with your service provider to protect your Internet traffic. It is rare for this step to fail.
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EG
Expert
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114.6K Messages
1 hour ago
The upstream power is too high / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, the unbonding of channels, and those errors
In an effort to try to obtain better connectivity / more wiggle room, check to see if there are any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/reconfigured. Any splitters that remain should be high quality and cable rated for 5-1002 MHz, bi-directional, and no gold colored garbage from Home Depot, Target, Wal-Mart, etc. Splitters should be swapped with known to be good / new ones to test.
Also, check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, or animal chews.
If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.
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EG
Expert
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114.6K Messages
1 hour ago
Worth a shot !
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