Skip to main content

    Support

    Offers

C
corivh
1st Topic

Visitor

 • 

3 Messages

Tuesday, November 23rd, 2021 12:59 PM

Closed

dual band router/can't split signal

My phone will ONLY connect to 5ghz if available, and I have all these "smart" devices that can only connect using 2.4ghz. So they can't talk to eachother and I can't operate them at all. IS there no way to split the signal of the newer dual band routers? SO FRUSTRATED. Tried talking to a customer service rep the other day, NO HELP. They eventually just stopped anwering me. 

Question

 • 

Updated 

3 years ago

1.2K

1

0

EG

Expert

 • 

110K Messages

3 years ago

If you are not using any Xfi Pods, you can try separating the 2.4 and the 5.0 bands and give them two different broadcast names / SSID's;   


https://www.xfinity.com/support/articles/change-wifi-mode-admin-tool-xfinity-xfi  

5

0

corivh

Visitor

 • 

3 Messages

@EG

the new routers don't allow you to split the signal in this way, it's all automated.  

3 years ago

0

EG

Expert

 • 

110K Messages

@corivh Oh. O/k. Sorry.... Thanks for that info. They must have changed their policy.... Please share which gateway model you have. XB2, XB3, XB6, XB7 ? Thank you !

(edited)

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

0

corivh

Visitor

 • 

3 Messages

I guess what I have is classified as a modem, but it's what all my devices connect to, so I guess it does both?

It's a TECHNICOLOR CGM4331COM

3 years ago

0

EG

Expert

 • 

110K Messages

It's the latest model XB7 combo modem / router gateway device. Thank you for sharing ! 🙂

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

3 years ago

D.2121

Visitor

 • 

1 Message

@corivh did you ever get this resolved? or can we not use smart plugs or devices with Xfinity :/ everything I’ve read said you can’t separate with the newest modems. I have the Xfi advanced 

3 years ago

0

forum icon

New to the Community?

Start Here