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user_8z0qky
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Tuesday, August 19th, 2025

DS profile assignment change knocks me offline

     Over the last two months I have received about 15 "DS profile assignment change" messages in my modem log. Each one is associated with a failure of my Internet connection. Complete reboot of the modem, followed by a complete reboot of the router is required for me to re-establish my Internet connection. The router indicted "No IP detected". 

    Each log entry says "DS channel ID:32 New profile 1.2.3". The modem is an Arris SB8200 and has been in use for years. I believe Comcast is re-arranging channel profiles for X-class service, or perhaps for DOCSIS 4.0 sometime in the future. In the meantime I keep losing my connection because of these pushes. 

     Is there something we can do to stop these unsuccessful pushes?

Thank you

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5 days ago

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XfinityShawn

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1.8K Messages

5 days ago

 

user_8z0qky My team can look closer into your internet connection concerns today.

To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a Direct Message. 

Click "Sign In" if necessary

Click the "direct messaging" icon or https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it

 

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user_8z0qky

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@XfinityShawn​ 

     Hello and thanks for your reply. For the past two months, I have received nearly 20 attempts by Comcast to push a DS profile assignment change to my modem. The modem is an Arris SB8200 which I have been using successfully for years. Each time I receive this push, my Internet service is disrupted until I do two things: 1. I must reboot the modem completely. And 2. After the modem reboot, I must completely reboot my router. The router loses the IP and cannot detect Internet service until both are rebooted. Following these procedures, everything works fine until another push (DS profile assignment change) is received. I have 12 of these events logged and printed from my modem's event log. 

     In each instance, it is an attempt to re-profile Channel 32 with the new profile of 1.2.3. A technician came out but was not in a position to address that situation. I also spoke to two separate reps on the phone, but they were also not able to help. In addition, I have been through the Xfinity Assistant more than once. The assistant cannot really address this type of issue either. Someone with the technical expertise on downstream profile assignment changes is needed. 

     At this point it has become somewhat frustrating, so I have reached out via the forum for assistance. I appreciate any attention you can give to this matter. 

     

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5 days ago

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XfinityAlyssaA

Official Employee

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2.2K Messages

We are sorry to hear about the frustrations @user_8z0qky and are happy to investigate your concerns further. To get started, can you please send us a Direct Message with your first and last name along with the address on the account?

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

  • Click the "Direct Message chat" icon
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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EG

Expert

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112.8K Messages

5 days ago

@user_8z0qky @XfinityAlyssaA 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

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