1 Message
Drops like clockwork every night
Internet drops like clockwork at almost religiously midnight and will be perfect by 7am. Had to escalate through FCC and tech came and said they ran new splitters and line and that I needed to call an electrician to run a new wall wire. Modem replaced also. The company they referred me to is 289 minimum and I asked if that didn't resolve the issue would they credit me and I was told no. So I've seen older similar posts and curious if anyone else still sees similar? 5 months of this, so how can "bad wiring" always go down at around midnight and then go back to perfect around 7am? It's so consistent that one night I told my wife we had about 20 minutes to go and poof... went out 25 minutes later. Makes no sense to me at all.
XfinityRoberto
Official Employee
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1.4K Messages
4 months ago
Hello there and welcome to Comcast @user_mifu55. I am sorry to hear that you are having troubles with your service. Thank you so much for reaching out to us on our Xfinity Communities Forums page. We value your time, and we will make sure to address your concern.
I see that you mentioned that your Internet drops at midnight all the time and that it is perfect at 7am. So from midnight to 7 do you not have Internet service? Now you can always get your own electrician to do your inside wiring.
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PCPrincess
Visitor
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3 Messages
4 months ago
Honestly, I can't fathom a scenario where a wire has a magical property where it works and then *poof* turns back into a pumpkin at midnight. Logic dictates that it must be something else, right? I've been perusing the forums here for a little bit today and WOW - I have literally very little faith in the company anymore.
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user_utl0bv
1 Message
3 months ago
I'm having the same issue. Mine stops working around 10pm and is gone until the next morning. I've never had this issue in the past, but now it's been happening every night for two weeks.
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