Visitor
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6 Messages
Dropping Teams calls
I recently got a new Xfinity Gateway, and ever since I've started using it, my internet goes out whenever I'm on a Teams call and someone else shares their screen. This was never a problem with my previous gateway, I do not have any more devices attached to the new gateway than I previously had, and since I work from home, I really need to be able to see when people are sharing their screens to be able to do my job.
I unsuccessfully tried to trouble-shoot this issue with a series of Xfinity bots, both via chat and phone, which was beyond frustrating. So, maybe an actual person will see this and be able to figure out why this new gateway can't hand screensharing.
XfinityGabriel
Official Employee
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3.3K Messages
2 hours ago
What you’re describing with the connection dropping specifically during Teams screen sharing isn’t expected behavior, especially if your previous gateway handled it without issue. We'd like to take a closer look at what’s going on here with you. A couple quick things that can help narrow this down. Are you connected over WiFi or Ethernet when this happens, and does the whole connection drop or just the Teams session? We're here to help work through this with you and figure out what’s causing it.
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