Visitor
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1 Message
Dropping packets
I wrote an entire email but my internet dropped packets again so all is lost. I pay for comcast my free internet I get at my complex is more reliable. I work from home, my IT department already troubleshot the issue. - it drops packets - 1030-11am est is the worse! I do not want to be on the phone for 5+ hours. Any suggestions other than cancel comcast?
XfinityAmira
Official Employee
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4.1K Messages
2 hours ago
Hi user_qmgr9q! Thanks for taking the time to reach out on our Forum. We appreciate you being a customer with us and definitely understand the importance of having a steady and solid connection. I am sorry to hear that has not been the case on your end, especially since you work from home. We certainly do not want to lose you as a customer and would like to further look into this with you on our end. To better troubleshoot this with you, please send us a Direct Message. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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