U

Visitor

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2 Messages

Tuesday, September 26th, 2023 1:32 PM

Dropped Packets

First of all the Xfinity Assistant is trash. It is completely oblivious to DNS and routing issues to specific networks and it is impossible to go past to submit a real support ticket. I am seeing packet loss / dropped connections to the 173.225.18/20 networks. This does not occur with CenturyLink. I need some real support here. 

Accepted Solution

Visitor

 • 

2 Messages

2 months ago

The issue resolved itself at 11am PST.

Gold Problem Solver

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25.2K Messages

2 months ago

... I am seeing packet loss / dropped connections to the 173.225.18/20 networks. ...

Please post the complete trace output.

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