Frequent Visitor
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11 Messages
Dropped packets and DOCSIS issues
Last three days service has been terrible. Like clock work around 1300 service goes out. Tue and Wed it was back around 1500, today it was down until 2100. Yesterday I called and they basically did nothing as usual, only to text me that they fixed and "issue" in my area so I thought all was good. Today no such luck, 4 calls and the 4th got me back up, partially. She changed my plan from 1G to 1.2G saving me 10 bucks and new boot file seemed to fix my issues, which were DOCSIS eanble deny. ONce past that I am experience 30 -40% packet loss. I can ping the COMCAST GW and see the loss there so somewhere between my router and COMCAST things go [Edited: "Language"].
Whilke in range I am seeing 13dB lower power in my downstream (at 0 when normaly +13) and the tech said she sees my upstream at 0.
BruceW
Gold Problem Solver
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26.5K Messages
2 years ago
0 dBmV at the modem downstream and at Comcast upstream is the ideal signal level. +13 is too high and is actually out of spec.
Please post traceroutes showing the packet loss, and the following information from your modem or gateway (from http://192.168.100.1 or http://10.0.0.1):
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XfinityEsteban
Official Employee
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137 Messages
2 years ago
Hello, @mikem5. Please allow me to take a deeper look into this for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it.
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