1 Message
Drop Amplifier
Hi,
A couple of weeks ago my internet service stopped working. I went through the online trouble shooting with support and they could not see my modem. Set up a technician visit that was scheduled several days out. While waiting I decided to try and bypass my Drop Amplifier CSMAPDU9VP at which point my service was restored. I canceled the service call and ordered a new Drop Amplifier, same model number. After installation of the new amplifier and power supply and terminating all unused ports with 75 ohm terminators, I still lose internet service with the amplifier in place.
I'm not sure what to do next. With the amplifier bypassed I see about 600Mbps at the cable modem.
Thanks for your assistance.
XfinityThomasA
Official Employee
•
1.5K Messages
2 months ago
Thank you for choosing Xfinity and for the detailed post, user_e52s68. An expert Xfinity technician would be needed for a drop amplifier. We can help. Please send a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon at the top right of this forum's page.
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