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Nashman12South
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Rousing Reactor

Contributor

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138 Messages

Friday, January 29th, 2021 9:00 AM

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Drop Amplifier

In a spare bedroom in my home I have a AC adapter (model CDS007-W150U)  plugged into a power strip with a cable connection from the wall. It has a warning to not disconnet or Broadband service will be lost. (That does happen, I tried it) I have a utility cabinet where the cable comes in and is split to the different rooms.  Is it related to that spitter? Why is the adapter it in a random room? Does this device affect my internet speeds? This is Xfinity installed equipment.

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4 years ago

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CCAndrew

Gold Problem Solver

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25.9K Messages

4 years ago

What’s the model of the amplifier? It’s not random it sounds like the tech installed the amp in a room not being used and is being remote powered by coax, in a room where you don’t have a cable box or modem. It doesn’t negatively affect your internet speeds. Wherever the amp is located, there is most likely no power close by, that’s why it’s plugged in where it is.

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Nashman12South

Contributor

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138 Messages

4 years ago

Commscope (CSAPAE615V500) I understand what you saying. Thanks.

For what it's worth - I worked out a way to directly plug in the power supply to the household splitter and testing before at 450 jumped to 600 after. May not be related, but I'll take it. 

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UpsetinWM

Contributor

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27 Messages

4 years ago

I am having issues of dropped signal and I was told to install a drop amp but after a tech visit to my home apparently   I am using the wrong drop amp. Can someone tell me a correct  drop amp ? I am using PCT-MA-B1015-2A multimedia drop amp 

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EG

Expert

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110K Messages

@UpsetinWM

Please create a new topic of your own here on this board detailing your issue (copy your post and paste it there). Thanks. Re-closing this 5-month-old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
 

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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4 years ago

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