Visitor
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2 Messages
Drastic Internet Speed Reduction San Francisco
I've been getting 50mbps reliably for 6 weeks (I switched to Xfinity at that time). I got a text today saying my internet was going to be out for a while. Now it's back but it's only 20mbps. What's up with that?
XfinityChe
Official Employee
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6.9K Messages
1 year ago
Hey there @user_53a201, thanks for reaching out to share your experience. I know how frustrating this must be and would like to help investigate. Have your speeds improved since you created this post?
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user_482455
Contributor
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45 Messages
1 year ago
Power cycle your modem. Unplug it and wait 60 seconds and plug it back in.
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EG
Expert
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99K Messages
1 year ago
Marked "Solved" topic now being closed.
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