U

Visitor

 • 

2 Messages

Thu, May 12, 2022 1:40 AM

Closed

Drastic Internet Speed Reduction San Francisco

I've been getting 50mbps reliably for 6 weeks (I switched to Xfinity at that time). I got a text today saying my internet was going to be out for a while. Now it's back but it's only 20mbps. What's up with that? 

XfinityChe

Official Employee

 • 

6.4K Messages

12 d ago

Hey there @user_53a201, thanks for reaching out to share your experience. I know how frustrating this must be and would like to help investigate. Have your speeds improved since you created this post? 

Contributor

 • 

36 Messages

11 d ago

Power cycle your modem. Unplug it and wait 60 seconds and plug it back in. 

EG

Expert

 • 

93.7K Messages

11 d ago

Marked "Solved" topic now being closed.

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