RLM5's profile

Contributor

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29 Messages

Friday, November 11th, 2022 4:33 PM

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Downstream LED flashing on my NetGear Cable Modem?

Just noticed that the Downstream Channel LED is continually flashing on my Netgear Cable Modem.  My Comcast Internet is working perfectly but I had thought that the Modem needs to lock on to a channel.

Why is LED continually flashing????

Why can't the Modem lock onto a downstream channel???

Comments????

Expert

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108.2K Messages

2 years ago

FWIW. If you are able to access the internet, then the modem is indeed locked onto a downstream channel. Let's take a look at the modem's signal stats.

Try getting them here; http://192.168.100.1  

Please copy all of the text in its entirety of the *Downstream Power Levels*, the *SNR's* (Signal to Noise Ratios), and the *Upstream Power Level* numbers and paste them into your next post.


What is the exact model number of the Netgear modem  ?

(edited)

Contributor

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29 Messages

2 years ago

Can not connect via wifi through Linksys Velop Router to those IP addresses.

What do I need to do to connect to the modem.

Thanks

Expert

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108.2K Messages

2 years ago

Try connecting a computer directly to the Velop with an ethernet cable. 

Contributor

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29 Messages

That means I have to disconnect the wifi into the router.

It is too bad you cannot connect the ethernet to the modem and the PC without having to disconnect from the router.

Thanks

Problem Solver

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515 Messages

2 years ago

To connect to a netgear modem use 192.168.1.1  .

Expert

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108.2K Messages

2 years ago

@RLM5 

I'll ask again. What is the exact model number of the Netgear cable modem ? Have you tried powercycling / rebooting it to see if it stops blinking ?

Contributor

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29 Messages

2 years ago

Modem is CM1100.  Have not powercycled because everything is working fine.  Just wondering why this thing keeps blinking.  Maybe it always has and I just noticed it.

Thanks

Expert

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108.2K Messages

2 years ago

O/k well the access address is as I stated;

Netgear CM1100 Login Guide

  • Open your web browser (e.g. Chrome, Firefox, Opera or any other browser)
  • Type 192.168.100.1 (the default IP to access the admin interface) in the address bar of your internet browser to access the web-based user interface.
  • You should see 2 text fields where you can enter a username and a password.
  • The default username for your Netgear CM1100 is admin.
    The default password is password.
  • Enter the username & password, hit "Enter" and now you should see the control panel of your router.

Netgear CM1100 router default login

(edited)

Contributor

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29 Messages

2 years ago

Here is the information requested.  The green LED modem light for the channel lock is still flashing.

Contributor

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29 Messages

2 years ago

[Image Removed: "Personal Information"]
Here is the event log.  Last event logged was Nov 11th.  

(edited)

Problem Solver

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874 Messages

Hi, @RLM5 I hope you are having a nice day so far! @EG is correct and certainly very helpful. You will want to start by troubleshooting the basics. If you are still having trouble please send us a private message with your full name, name of account holder (if different) and service address? To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”. 

I no longer work for Comcast.

Contributor

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29 Messages

I just sent Xfinity Support some info via chat!

Expert

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108.2K Messages

@RLM5​ 

Did any of those tips apply ?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Expert

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108.2K Messages

2 years ago

@RLM5 

Your post with that pic of the error log entries was marked as being "Private" by the forum software because it contains CM MAC and the CMTS MAC addresses. They are considered to be personal information. The posting of personally identifiable information is a violation of their forum guidelines.

That said. The upstream is too high / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.

In an effort to try to obtain better connectivity / more wiggle room, check to see if there are there any excess/unneeded coax cable splitters in the line leading to the modem that can be eliminated/re-configured. Any splitters that remain should be high quality and cable rated for 5-1000 MHz, bi-directional, and no gold colored garbage from Radio Shack, Home Depot, Target, etc. Splitters should be swapped with known to be good / new ones to test.

Also check the coax cable for any damage such as cuts, nicks, abrasions, kinks, sharp bends, etc.

If there aren't any unneeded splitters that can be eliminated and if your coax wiring setup can't be reconfigured so that there is a single two-way splitter connected directly off of the drop from the street / pole with one port feeding the modem and the other port feeding the rest of the house/equipment with additional splits as needed and you've checked all the wiring and fittings for integrity and tightness and refresh them by taking them apart then check for and clean off any corrosion / oxidation on the center wire and put them back together again, then perhaps it's best to book a tech visit to investigate and correct.


Good luck with it !

Contributor

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29 Messages

2 years ago

Comcast re-flashed my modem and the LED is no longer flashing.

Expert

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108.2K Messages

2 years ago

For curiosity, what do the modem's signal stat figures look like now ? If the upstream power is still 51 dB or higher, it's still too high and is a problem just waiting to resurface.

Contributor

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29 Messages

2 years ago

So it is back flashing again.  The fix reboot from Comcast did not fix the flashing channel lock LED for long.

How do you fix this so it sticks.  I do not want to booting and interrupting my network.

Or maybe I should just forget about it, ignore it.

Comments??? 

Expert

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108.2K Messages

@RLM5​ wrote:

Comments??? 

Yeah... I'll ask again.... Did you try any of those tips that I gave you ???

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
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