4 Messages
Download & Upload Packet Loss (New Ulm, MN)
Hello,
I am writing here because I have had no success with the customer support line.
I currently have the superfast package with unlimited data through Comcast Xfinity.
For whatever have you, when playing Counter-Strike 2, I have significant upload packet loss (~=4%) accompanied by variable spikes of upwards of 2% download packet loss.
It is the one game that I love playing.
I've tried to do as much as I can on my end: had a technician come out to verify lines, replaced the modem/router, verified existing ethernet cable is not defective by testing different ethernet cables, and even bought an external network adapter for elimination of a possible hardware failure.
When doing speed tests the network passes with flying colors, but when gaming it is a different story.
I've set up a static IP through the provided router and forwarded ports of the game. I've also done so on my firewall.
Please, if anyone can help solve this issue this would be greatly appreciated.
I am paying $116/month for this service (800 down, 25 up, unlimited data) and would expect to see much better data than what is being observed.
I've tried to exemplify the possibility of routing issues, but keep getting brushed off and even prompted into trying to upgrade my internet...
Please help,
Zacc
user_ihy189
4 Messages
30 days ago
Not sure if this will help, but seems as if this could be a potential issue:
7 * 28 ms * be-37021-cs22.350ecermak.il.ibone.comcast.net [96.110.43.5]
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user_ihy189
4 Messages
29 days ago
I did a PingPlotter test to a server I had been experiencing upload packet loss on:
Target Name: 104.243.43.224
IP: 104.243.43.224
Date/Time: 10/6/2024 6:42:33 PM - 10/6/2024 6:52:33 PM
Hop Sent PL% Min Max Avg Host Name / [IP]
1 496 0 0.24 3.99 0.83 **.*.*.*
2 497 0 7.78 40.34 14.60 172.30.137.194 [172.30.137.194]
3 497 0 6.63 41.09 14.46 po-307-351-rur201.crosstown.mn.minn.comcast.net [68.85.168.189]
4 497 0 7.50 42.29 14.51 po-2-rur202.crosstown.mn.minn.comcast.net [68.87.175.62]
5 497 0 7.69 27.69 14.60 po-200-xar02.crosstown.mn.minn.comcast.net [68.86.233.185]
6 497 2 8.15 87.15 16.84 be-303-ar-in01.roseville.mn.minn.comcast.net [68.87.175.9]
7 497 0 9.29 31.36 15.66 be-1401-ar-sp04.roseville.mn.minn.comcast.net [162.151.138.5]
8 497 0 18.01 40.92 25.31 be-37041-cs24.350ecermak.il.ibone.comcast.net [96.110.43.13]
9 497 0 36.30 56.19 41.73 be-2111-pe11.newark.nj.ibone.comcast.net [96.110.33.242]
10 497 0 37.48 64.29 43.65 50.208.232.130 [50.208.232.130]
11 497 0 38.43 77.55 42.41 104.243.43.224 [104.243.43.224]
I blurred out my own IP.
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EG
Expert
•
106.9K Messages
28 days ago
@user_ihy189 @XfinityVictor
Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.
(edited)
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