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Sunday, October 6th, 2024 8:55 PM

Download & Upload Packet Loss (New Ulm, MN)

Hello,

I am writing here because I have had no success with the customer support line.

I currently have the superfast package with unlimited data through Comcast Xfinity.

For whatever have you, when playing Counter-Strike 2, I have significant upload packet loss (~=4%) accompanied by variable spikes of upwards of 2% download packet loss.

It is the one game that I love playing.

I've tried to do as much as I can on my end: had a technician come out to verify lines, replaced the modem/router, verified existing ethernet cable is not defective by testing different ethernet cables, and even bought an external network adapter for elimination of a possible hardware failure. 

When doing speed tests the network passes with flying colors, but when gaming it is a different story.

I've set up a static IP through the provided router and forwarded ports of the game. I've also done so on my firewall.

Please, if anyone can help solve this issue this would be greatly appreciated.

I am paying $116/month for this service (800 down, 25 up, unlimited data) and would expect to see much better data than what is being observed.

I've tried to exemplify the possibility of routing issues, but keep getting brushed off and even prompted into trying to upgrade my internet...

Please help,

Zacc

4 Messages

30 days ago

Not sure if this will help, but seems as if this could be a potential issue:

7     *       28 ms     *     be-37021-cs22.350ecermak.il.ibone.comcast.net [96.110.43.5]

4 Messages

29 days ago

I did a PingPlotter test to a server I had been experiencing upload packet loss on:

Target Name: 104.243.43.224
         IP: 104.243.43.224
  Date/Time: 10/6/2024 6:42:33 PM - 10/6/2024 6:52:33 PM

Hop  Sent  PL%    Min    Max    Avg  Host Name / [IP]
  1   496    0   0.24   3.99   0.83  **.*.*.*
  2   497    0   7.78  40.34  14.60  172.30.137.194 [172.30.137.194]
  3   497    0   6.63  41.09  14.46  po-307-351-rur201.crosstown.mn.minn.comcast.net [68.85.168.189]
  4   497    0   7.50  42.29  14.51  po-2-rur202.crosstown.mn.minn.comcast.net [68.87.175.62]
  5   497    0   7.69  27.69  14.60  po-200-xar02.crosstown.mn.minn.comcast.net [68.86.233.185]
  6   497    2   8.15  87.15  16.84  be-303-ar-in01.roseville.mn.minn.comcast.net [68.87.175.9]
  7   497    0   9.29  31.36  15.66  be-1401-ar-sp04.roseville.mn.minn.comcast.net [162.151.138.5]
  8   497    0  18.01  40.92  25.31  be-37041-cs24.350ecermak.il.ibone.comcast.net [96.110.43.13]
  9   497    0  36.30  56.19  41.73  be-2111-pe11.newark.nj.ibone.comcast.net [96.110.33.242]
 10   497    0  37.48  64.29  43.65  50.208.232.130 [50.208.232.130]
 11   497    0  38.43  77.55  42.41  104.243.43.224 [104.243.43.224]

I blurred out my own IP.

4 Messages

Here is another server (Chicago based) that I am experiencing packet loss on; notice how the first reply I had from a tracert in my command prompt now demonstrates packet loss on PingPlotter:

Target Name: davies.dathost.net
         IP: 169.150.232.56
  Date/Time: 10/6/2024 6:51:27 PM - 10/6/2024 7:01:27 PM

Hop  Sent  PL%    Min    Max    Avg  Host Name / [IP]
  1   417    0   0.36   7.07   0.91  **.*.*.*
  2   418    0   8.28  38.23  13.94  172.30.137.195 [172.30.137.195]
  3   417    0   8.91  29.83  13.85  po-307-352-rur202.crosstown.mn.minn.comcast.net [68.86.234.9]
  4   417    0  10.96  35.05  13.53  po-200-xar02.crosstown.mn.minn.comcast.net [68.86.233.185]
  5   417    5  12.42  82.16  15.99  be-303-ar-in01.roseville.mn.minn.comcast.net [68.87.175.9]
  6   417    0   9.80  56.25  15.04  be-1201-ar-sp02.roseville.mn.minn.comcast.net [162.151.54.57]
  7   416   70  19.56  61.10  27.66  be-37021-cs22.350ecermak.il.ibone.comcast.net [96.110.43.5]
  8   417    0  16.68  84.35  24.38  be-2211-pe11.350ecermak.il.ibone.comcast.net [96.110.33.198]
  9   417    0  17.72  45.17  23.35  50.208.232.202 [50.208.232.202]
 10   417    0  17.22  34.70  23.14  vl203.chi-cs1-dist-2.cdn77.com [138.199.0.233]
 11   417    0  19.34  42.34  23.87  davies.dathost.net [169.150.232.56]

Official Employee

 • 

848 Messages

@user_ihy189 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Expert

 • 

106.9K Messages

28 days ago

@user_ihy189  @XfinityVictor 

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

(edited)

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