I am glad that they could assist you with getting your TV fixed!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityAbby
Official Employee
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440 Messages
2 months ago
Hello @user_bi5mvi. Thank you for reaching out on our Community Forum. Are you getting an error from the TV directly or from your Xfinity cable box?
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user_bi5mvi
Visitor
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2 Messages
2 months ago
got hold of TCL tv. they emailed me possible solution. best "live" agent i've found, very patient and knowlegable.
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EG
Expert
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112.8K Messages
2 months ago
@user_bi5mvi
Did their solution work ?
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