Visitor
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6 Messages
Download Speeds (200-350 MBPS) Significantly Slower Than Purchased Speed (1 Gigabit)
I have 1 gigabit internet service with Xfinity. I have one device (a desktop computer) connected to the gateway via a Cat 6 ethernet cable with the network card running at 1 GBPS. There are no other devices (including wireless devices) connected to the gateway. Speed to the gateway is 1180 MBPS via the Xfinity app. I am getting 200-350 MBPS to the desktop. Measured performance with the standalone Speedtest app, the online Speedtest app, the fast.com app as well as the Xfinity speed test app. Tried different browsers as will with no material impact. I realize I will never achieve 1 gigabit in reality but this seems to be significantly slow when trying to control for a variety of factors and get the best result. Appreciate any help or advice.
XfinityRoberto
Official Employee
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2.1K Messages
48 minutes ago
Hi there and welcome to Comcast @JL_ok. Thank you so much for reaching out to us regarding your Internet speeds issues. You are in the right place and we are happy to assist you today.
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
Let me know if you have any questions.
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