Skip to main content
jayip1's profile
jayip1
1st Topic
1st Reply

Visitor

 • 

7 Messages

Monday, October 27th, 2025 6:49 PM

Download speed is too law and does not fix

My connection all of yesterday and continuing into today have been a bit funky and download speeds have been very sluggish. Often staying between 30-78mbps. Yesterday, I'd disconnect the modem throughout the day hoping it'd fix itself as it usually does. The download speeds would sometimes drop to 0.0-30mbps and be even worse. It seems to be sticking more to around 65-78mbps but does not want to go anywhere above that. I did run some speed tests on both my laptop and my tablet to see if it was the devices. On the tablet it does sometimes spike to 118mbps or 148mbps but usually sticks around between 20-80mbps. Tried reseting the devices, made them forget the connection, unplugged and plugged in the modem, reset through the modem ip, troubleshoot network settings, used xfinity chat assistance, etc. To no positive outcome so far. 

Question

 • 

Updated 

27 days ago

49

6

0

Oldest First
Selected Oldest First
jayip1

Visitor

 • 

7 Messages

1 month ago

I am about to get rid of Xfinity account. I subscribe 850mbps and getting only 30-70 mbps. 

0

0

jayip1

Visitor

 • 

7 Messages

1 month ago

Last two days I ran through Xfinity's chat system to fix the issue. It cannot fix the issue and keeps rerunning the same set of step every time I try. 

0

0

jayip1

Visitor

 • 

7 Messages

1 month ago

That support system is limited and is incapable of handling complex issues. Nor it diverts the customer to higher level trouble shooter. This is something Xfinity must fix or they will lose customers. 

0

0

XfinityMarshante

Official Employee

 • 

706 Messages

1 month ago

Hello @jayip1, thank you for taking the time to leave a post. I completely understand how frustrating speed issues can be, especially when a stable connection is essential for daily tasks. When you tested the speeds on your laptop, were you connected directly to the modem with an Ethernet cable? You mentioned that speeds improved somewhat on your tablet, which would indicate that it was done wirelessly.

(edited)

3

0

jayip1

Visitor

 • 

7 Messages

I have been having issues with my desktop which connects to WiFi. I did not have this issue before. Started lately. I have moved modem here and there, restarted it every time I have the issue, my WiFi antenna has been moved around for better signal, still the problem. I subscribe to 850mbps and will be happy to get half of it. 30-70mbps is not acceptable. Beside that I lose the connection many times and have to go back to reconnect. 

Like

Reply

1 month ago

0

jayip1

Visitor

 • 

7 Messages

Xfinity’s online automated support system is useless. It can be helpful if one is totally new to the network and have experienced problems first time. Otherwise it does not do any good. The steps it suggests are known and used. It should take the customer to a live agent which it hasn’t done for me. 

Like

Reply

1 month ago

0

XfinityMarshante

Official Employee

 • 

706 Messages

Hello @jayip1, thank you for the clarification. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

1 month ago

0

EG

Expert

 • 

114.7K Messages

1 month ago

@jayip1, @XfinityMarshante

Please circle back here and post any possible solutions for the issue here in these open public forums so that all readers here may benefit from the exchange / info. This is in keeping with the spirit for which these public help forums were originally intended. Thank you.

1

0

jayip1

Visitor

 • 

7 Messages

@EG​ hi, where is direct message icon? I don’t see it nor a bell icon. I see message icon and profile icon next to it. 

Like

Reply

27 days ago

0

EG

Expert

 • 

114.7K Messages

27 days ago

Do you not see this icon ?

0

0

forum icon

New to the Community?

Start Here