Visitor
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4 Messages
Download speed is too law and does not fix
My connection all of yesterday and continuing into today have been a bit funky and download speeds have been very sluggish. Often staying between 30-78mbps. Yesterday, I'd disconnect the modem throughout the day hoping it'd fix itself as it usually does. The download speeds would sometimes drop to 0.0-30mbps and be even worse. It seems to be sticking more to around 65-78mbps but does not want to go anywhere above that. I did run some speed tests on both my laptop and my tablet to see if it was the devices. On the tablet it does sometimes spike to 118mbps or 148mbps but usually sticks around between 20-80mbps. Tried reseting the devices, made them forget the connection, unplugged and plugged in the modem, reset through the modem ip, troubleshoot network settings, used xfinity chat assistance, etc. To no positive outcome so far.
jayip1
Visitor
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4 Messages
5 hours ago
I am about to get rid of Xfinity account. I subscribe 850mbps and getting only 30-70 mbps.
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jayip1
Visitor
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4 Messages
5 hours ago
Last two days I ran through Xfinity's chat system to fix the issue. It cannot fix the issue and keeps rerunning the same set of step every time I try.
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jayip1
Visitor
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4 Messages
5 hours ago
That support system is limited and is incapable of handling complex issues. Nor it diverts the customer to higher level trouble shooter. This is something Xfinity must fix or they will lose customers.
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XfinityMarshante
Official Employee
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628 Messages
5 hours ago
Hello @jayip1, thank you for taking the time to leave a post. I completely understand how frustrating speed issues can be, especially when a stable connection is essential for daily tasks. When you tested the speeds on your laptop, were you connected directly to the modem with an Ethernet cable? You mentioned that speeds improved somewhat on your tablet, which would indicate that it was done wirelessly.
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