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user_7z5r3w
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Saturday, October 12th, 2024 10:14 PM

Download latency issues

I'm having significant download latency issues on my direct Ethernet wired PC which is now over 60 milliseconds, and even worse on Wi-Fi over my phone which exceeds 200 milliseconds. This is beginning to cause problems with a couple of my apps and I am desperate to find a solution.

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3 days ago

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user_7z5r3w

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5 days ago

If it helps I started with 14 millisecond download and it stayed that way for a couple of months but has gotten progressively worse. I know my next door neighbor closest to me had to get a new router as we are brand new on the network with new lines.

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XfinityAlfonso

Official Employee

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1.1K Messages

Hello user_7z5r3w thank you so much for taking the time to reach out regarding these latency issues!  Are you using a personal modem with these services? Are you seeing packet loss when this latency occurs? and is this a constant issue, or more intermittent? 

 

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