Visitor
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3 Messages
Downed Line
Hello we just had a tree fall over our internet wire outside and it is now laying on the ground and hanging across the road. Can we have someone resuspend it?
Visitor
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3 Messages
Hello we just had a tree fall over our internet wire outside and it is now laying on the ground and hanging across the road. Can we have someone resuspend it?
XfinitySeth
Official Employee
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146 Messages
1 day ago
Oh, man! I hope the line was the only thing caught on it and appreciate you reporting it to us here in our community forum user_3c9001! We'd be happy to take care of this for you and submit a request to our local field teams to have that line raised again 👍
To get started, please send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account. To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.
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EG
Expert
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110.9K Messages
1 day ago
It's also a violation of the forum guidelines.
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